How to Whitelist Us

How to Whitelist Us

Don't let the mail monsters eat your mail!

Many email and internet service providers (e.g: Hotmail, Yahoo, Gmail, etc) have put in aggressive programs and filtering systems to block unwanted emails (also known as spam) or send our emails to the Spam or Promotions folder, where they go to die.

If our first email lands in email purgatory, there’s a good chance the next one will too.

To ensure that you don’t miss out on any of our future emails (including our newsletters, free trainings, and purchase receipts), simply drag and drop our email into your Primary tab of your inbox,

Be sure to add to your "Safe List" and mark our email as "Important".

PLEASE NOTE: we send emails through an email service provider and not through an email client like Outlook or Gmail.

Click on the appropriate link below to find specific instructions for your email provider, so that you can prevent the information you signed up for from landing in your spam folder.

For Gmail Desktop Users

  1. Open an email from the sender that you want to whitelist.
  2. Click on the three little dots next to the down-pointing-triangle-arrow.
  3. Click Add [sender] to contacts list.

If you are using Gmail tabs (Social and Promotions), here's how you can whitelist an email.

  1. Drag the email you want to whitelist to the Primary tab.
  2. You will see a pop up that says "Conversation moved to Primary. Do this for all future messages from” Just click on "Yes".

For Gmail Mobile Users

In the Gmail app, you have two options:

  1. You can report an email as “not spam” (if this ended up in the spam folder).
  2. Or you can move an email from the promotional inbox to the primary inbox as shown in the video below.

For Yahoo! Mail Desktop Users

  1. Open the email message from the sender you want to add to your address book.
  2. Click on the three dots at the upper right corner to see more options.
  3. Click "Add Sender to Contacts".
  4. On the Add Contact pop-up, add additional information if needed.
  5. Click “Save” to finish.

For Yahoo Mobile Users

If you need to whitelist an email address in your mobile Yahoo! Mail, follow these instructions:

  1. Click on your profile picture.
  2. Tap on "Settings".
  3. Choose "Filters".
  4. Select the account where you need the filter for.
  5.  Tap the "+" at the upper right corner of the screen.
  6. Assign a name (like “Whitelist EntheoNation”), then either:
    • Add the exact email you want to whitelist OR;
    • Add the you want to whitelist to get deliveries from all of the emails used by the sender.
  7. Click the "✓" icon at the top right to save the filter.

For Outlook Desktop Users

  1. Click on  the "Junk Email" tab.
  2. Open the email that want to add on your whitelist.
  3. Click on “More Actions” (the three dots at the right corner of the email). This will open a pop up that will show you more options.
  4. Hover over and click on “Add to Safe senders”
  5. A pop up will open asking if you want to add the "sender to safe sender list". Click on "OK".
  6. Open the "More Actions" tab a second time, and then click on "Mark as not junk".

For AOL Desktop Users

  1. Click on “Contacts” at the right toolbar.
  2. Click "Add Contact".
  3. Enter [] and additional information if you wish.
  4. Click "Add Contact" button.

For Apple Mail Mobile Users

While other emails providers will let you whitelist emails, Apple Mail doesn't provide that option. Marking email as "Not Junk" will allow the sender's emails to your inbox.

  1. Open the Mail app and go to Mailboxes.
  2. Tap on the "Junk Folder".
  3. Find the email that you wish to whitelist and then swipe to the left to reveal other options.
  4. Tap on "More" button.
  5. Tap on "Mark" button.
  6. Tap on "Mark as not junk."

For Mac OS X Mail App

Here’s how to whitelist all emails from a domain in the Mail app for Mac OS X or macOS

  1. Click on "Mail".
  2. On the dropdown, choose “Preferences".
  3. Choose the "Rules" tab.
  4. Click "Add Rule".
  5. Give it a whitelist name in the description field, like "Whitelist:" to create the new rule.
  6. For conditions, set the first dropdown menu item to "any".
  7. In the following dropdown menus, select "From" in the first field and "Ends with" in the second field.
  8. Enter the domain name that you want to whitelist in the text field following "Ends with". Don't forget to start with "@" before the domain name to make the filter specific— or to whitelist all mails from sent from the same domain.
  9. If you want to whitelist more domains, click the "plus sign" next to the last condition to add another domain with the same criteria.
  10. In the "Perform the following actions", set the three dropdown items to: "Move Message", to the mailbox: "Inbox" (or any target folder you want).
  11. Lastly, click "OK" to save the rule.

For Mozilla Thunderbird for PC

  1. First, make sure you have the correct address book settings. Log in to Thunderbird and click on the menu (hamburger icon).
  2. From the drop-down menu, select "Options".
  3. A nested drop-down menu will show up. From there, select "Account Settings".
  4. In the Account Settings window, click on "Junk Settings".
  5. In the “Junk Settings” window, you will see the option: "Do not mark mail as junk if the sender is in". Have this checked for "Personal Address Book", then click "OK".
  6. Then, add the email address that you want to whitelist to your personal address book. From the top menu, click on "Address Book".
  7. Then in the Address Book Window, click on "New Contact".
  8. Add the email address that you want to whitelist. Make sure that "Personal Address Book" is selected for the "Add to" option. Fill out the necessary information, then click "OK".
  9. You'll be able to see the address in your list of contacts once the address has been successfully added.


Here’s how to whitelist a contact if you have an email account from Xfinity (previously known as Comcast):

  1. Sign into your "My XFINITY" account.
  2. Click the Mail icon to get to your inbox (You will see this at the top right).
  3. Click on the "Address Book" tab.
  4. Click "+Create Contact" in the top menu (this looks like a head silhouette with a plus sign).
  5. Add the sender’s email address.
  6. Click "Save" to save whitelist the contact.